16th Judicial Circuit Job Description |
IT Support Analyst | |
Department: | Information Systems |
Reports To: | Trial Court Technology Officer |
FLSA Status: | Exempt |
Prepared By: | Carey Gibson |
Prepared Date | 03/06/2023 |
Approved By: | Trial Court Administrator, Holly Elomina |
Approved Date: | 03/07/2023 |
Description
The Network Administrator is primarily responsible for maintenance and support of all network and server infrastructure services including LAN, firewalls, servers, wireless and associated network management, and monitoring platforms. This includes enterprise network planning, high-level troubleshooting, security, and network system administration.
The Network Administrator performs analysis to develop specifications and scripts to automate security and other technology functions where applicable. Work involves the administration of network devices, servers, security systems, Active Directory identity and access management, and core network services. This position will work closely with other constitutional entities, vendors, and partners in troubleshooting, problem resolution, and solution implementations as required. The Network Administrator works under the supervision of the Trial Court Technology Officer. Successful candidate will be reliable (with good attendance), responsible, honest, flexible, and team oriented. Examples Of Work
Qualifications
Education: Four-year degree in computer science or MIS is preferred or a degree in criminology, business, public administration or similar field with IT-related course work and/or experience. Related experience may substitute for education on a year for year basis. Professional certification in IT may substitute for two years of the recommended college education.
Experience: Five years of prior related work experience. Knowledge of court operations is desirable.
Impact of Actions: Makes recommendations or decisions, which usually affect the entire 16th Judicial Circuit Court.
Complexity: Work is non-standardized and widely varied requiring the interpretation and application of a substantial variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities is employed; therefore, analytical ability and inductive thinking are required. Problem solving involves identification and analysis of diverse issues.
Decision-Making: Supervision is present to establish and review broad objectives relative to basic position duties or departmental responsibilities. Independent judgement is required to study previously established, often partially relevant guidelines; plan for various interrelated activities; and coordinate such activities within a work unit or while completing a project.
Communication with Others: Requires regular internal and external contacts to carry out programs and to explain specialized matter. Occasionally requires contacts with officials at higher levels on matters requiring cooperation, explanation and persuasion or with the public involving the enforcement of regulations, policies, and procedures.
Managerial Skills: Has responsibility or authority, which is limited to the direction of part time workers, temporary workers, and contractual staff in the absence of the Court Technology Officer.
Working Conditions: Normal office situation.
Physical Effort: Typically sitting at a desk or table; intermittently sitting, standing, stooping; typically bending, crouching, stooping; typically crawling and/or kneeling; light lifting or carrying 25 pounds or less. |