16th Judicial Circuit

Job Description


Job Title: Senior User Support Analyst
Department:Information Systems
Reports To:Trial Court Technology Officer
FLSA StatusExempt
Prepared By:Trial Court Technology Officer, Carey Gibson
Prepared Date:07/12/2023
Approved By:Trial Court Administrator, Holly Elomina
Approved Date:07/12/2023



The essential function of the position within the organization is to provide technology support to the judges and staff of the Circuit Court. The position is responsible for providing training to system users and/or providing analysis and support to the Court network infrastructure, email systems, manage and deploy Windows based workstations, assist with maintaining computer inventory, performing data and system backups, providing cybersecurity maintenance and support, maintaining the Court web site, provisioning of accounts, and preparing required documentation and reports. The position works under the supervision of the Trial Court Technology Officer and acts independently to develop work methods and sequences.

Successful candidate will be reliable (with good attendance), responsible, honest, flexible, and team oriented.


Examples of Work Performed

  • Supports the Court’s users, endpoints, specialized courtroom technology, and software.
  • Assist in maintaining and provisioning user accounts, e-mail system, computer lifecycle and inventory, and provide related technical support and training for users as required.
  • Plans, schedules, coordinates, designs, delivers, and evaluates computer hardware and software training programs for staff.
  • Develops and maintains all aspects of workstation documentation; provides first and second-level workstation support for the Court.
  • Performs data and system backup and provides cyber security maintenance and support for users and endpoints.
  • Manages the Court’s web site content to include updates and development in a timely manner.
  • Completes technical tasks, such as serving as video conferencing coordinator for the court or managing special technical projects as directed by the Court Technology Officer.
  • Gathers information/data to support periodic and special technical reports documenting activities for the area of responsibility.
  • Performs administrative tasks, such as performing research, creating user guides, faxing, telephoning, or photocopying.
  • Attends or conducts staff meetings to exchange information; attends technical or professional classes, workshops or seminars to improve professional skills.
  • The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.



Data Responsibility:

Refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation.  Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.


Directs others in major events and reports on activities and results.

People Responsibility:

Refers to individuals who have contact with or are influenced by the position.


Maintains harmonious relations and promoting efficiency.


Assets Responsibility:

Refers to the responsibility for achieving economies or preventing loss within the organization.


Responsible for maintaining inventory of County and State technology related items. Assists in the annual inventory of technology items and notifies the Court Operations Manager when assets are relocated to a new location.


Mathematical Requirements:

Deals with quantities, magnitudes, and forms and their relationships and attributes by the use of numbers and symbols.


Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percentages.


Communications Requirements:

Involves the ability to read, write, and speak.


Reads scientific and technical journals, abstracts, financial reports, and legal documents; writes complex articles and reports; makes presentations to professional groups.

Complexity of Work:

Addresses the analysis, initiative, ingenuity, creativity, and concentration required by the position and the presence of any unusual pressures.


Performs work involving the application of principles of logical thinking, technological, or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.

Impact of Decisions:

Refers to consequences such as damage to property, loss of data or property, exposure of the organization to legal liability, or injury or death to individuals.


Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.

Equipment Usage:

Refers to inanimate objects such as substances, materials, machines, tools, equipment, work aids, or products. A thing is tangible and has shape, form, and other physical characteristics.


Handles machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items, such as when performing computer maintenance.

Safety of Others

Refers to the responsibility for other people’s safety, either inherent in the job or to assure the safety of the general public.


Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.

Education and Experience Guidelines


Refers to job specific training and education that is recommended for entry into the position.  Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.


Four-year degree in computer science or MIS is preferred or a degree in criminology, business, public administration, or similar field with IT-related course work and/or experience. Related experience may substitute for education on a year for year basis. Professional certification in IT may substitute for two years of the recommended college education.



Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks.  Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.


At least five years of related experience.


Licenses, Certifications, and Registrations Required:

Refers to professional, state, or federal licenses, certifications, or registrations required to enter the position.